We know that our healthcare providers are putting in more effort than ever before. The key to reducing admin time and inbound call traffic is to streamline communications and provide access to self-service where possible. To demonstrate how sms marketing services can help your practise reach all of these goals, we've compiled a list of 10 of the most effective ways SMS can improve the patient experience while also reducing staff workload.
1. Reminders for appointments
Pharmacies, dentists, opticians, and GP practises are all common SMS destinations. A simple reminder sent 24 hours before an appointment gives patients the opportunity to reschedule if necessary or serves as a helpful reminder.
2. Confirmations and reschedules
Appointment confirmations, in addition to the aforementioned benefits, provide peace of mind and a reference point. Similarly, SMS allows patients to cancel appointments when they are unable to attend without increasing inbound calls.
3. Access to additional services and support
Text message marketing can be used to provide access to critical support services and other resources. In the form of attachments or tracked links, share online documents, relevant links, and useful information.
4. SMS Keyword
Redirect inbound traffic to text messaging to free up phone lines and employees for more important questions. Patients can use an SMS keyword to convey requests for further information or help packets. Text QUIT to receive help quitting smoking, for example.
5. Sends are seamless since everything is fully integrated.
Our SMS API allows you to deliver automated reminders and notifications to your customers from inside your existing systems. Some SMS providers are more expensive and take longer to integrate, but our simple solution can have you up and running and ready to send in minutes.
6. Text message with a long number
Beyond automated responses, an SMS long number makes it simple to have real-time two-way discussions. SMS can provide a sense of ease and anonymity while still permitting essential talks for people who don't feel comfortable addressing their health concerns over the phone or in person.
7. Share educational institution
Chatbots for website can provide access to useful information without requiring a visit to a health center. As downloadable PDFs, you can share everything from healthy eating ideas to healthcare advice for mild conditions to customised support.
8. Updates on the wait time
During busier times, you can inform patients about the current wait time for walk-in appointments so they don't waste time. Similarly, you can keep your personnel from becoming overburdened with walk-ins.
9. Reminders for check-ups
Providers can automate reminders for bi-annual eye examinations or check-ups to further lessen the pressure on resources. Patients can then respond or schedule a normal appointment using online services.
10. Alerts
With a dependable sms marketing services alert, inform patients when their medicines are ready for pickup or when their test results are in. Accessibility is one of the numerous benefits of SMS. Patients do not need to download an app or check in to receive vital updates because text messaging is built into every mobile.
For more info, visit Umbrella Local!
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